Large thumbnails are now part of the design and they provide easy access to the products such as Mac, iPod, iPhone, iPad etc. and all sections contain tons of information such as FAQs, support material, manuals, downloads etc.
9to5Mac states that the new Apple support pages are promoting the non-stop live chat support, which gives any customer to chat with a live representative on a web interface that’s iOS friendly. The web chat feature was previously present, but the live agent couldn’t be accessed at any time. Furthermore, the feature was suppressed and not easily visible to the naked eye.
According to 9to5Mac
On the topic of live chat support, we’re told that 24/7 chat support has begun rolling out. Initially, the support was limited to certain hardware and software, but now Apple is supporting both Mac and iOS Device support at every hour of the day and night.Support sections are specific to particular products and present you links and materials based on your gadget. Here is an example of iPhone product page:
Not every one of you may see the new interface as it takes time to roll out in most places. Nevertheless, when you get it, you’re going to love it in our opinion.
Apple has also been rumored to launch the iPhone trade-in program next month which will allow consumers to replace old iPhones and get the latest one in return.
Apple also started repairing faulty devices in June and has recently started offering screen replacements at $149 for iPhone 5.
In the end, the September 10 launch of next-gen iPhones is expected to be followed by AppleCare policy changes, and it will be a subscription model rather than the one time payment. Things are looking good.