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How To Get An iTunes Store Refund

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How To Get An iTunes Store Refund

A quick and easy to follow guide on how to get a refund from Apple’s iTunes store


User guides

Many people think that once you buy something from the iTunes Store–be it an app, movie, or book–there’s no way to get a refund. But that’s not exactly true. We’ve taken a look at Apple’s iTunes’ Store refund policies and show you how to get your money back for that crappy app.

“All Sales (Not Really) Final”

Media, unlike other types of items, have always had strict return policies around them in the real world. Once you’ve opened a CD or DVD your chances were gone of getting a refund for that item. The reasoning was that the retail store had no way of knowing if you had simply bought it to rip the content and then get refunded for the full price. When our media distribution went digital with the advent of the iTunes music store–and later–the movies, TV, books, and app stores–Apple followed in physical retailer’s footprints. While it’s easier to ensure that digital media bought through the iTunes Store isn’t as easy to copy as traditional media, the company has always had strict purchase terms in place. Matter of fact, the iTunes Store Terms and Conditions state that “all sales are final”.

The thing is, that’s not really true. It’s something the company says, but in reality they do have a refund policy in place. Matter of fact, I used it recently to get a refund on a movie I purchased after finding the movie did not include the iTunes Extras its description said it did. Here’s how I did it.

How To Get An iTunes Store Refund

1) In iTunes on your Mac or PC go to the iTunes Store and on the home screen click “Account” under the QUICK LINKS section.

2) You’ll be prompted to enter your password for the Apple ID which you are seeking a refund.

3) On the Account Information page that appears scroll to where it says Purchase History and click “See All”.

4) On the Purchase History screen you’ll see every single iTunes Store purchase you’ve ever made with that ID. Purchases are listed ten at a time and you can use the date drop down menus to jump to a certain timeframe or click the previous and next buttons to move through ten more purchases. Find the item you want to have refunded and then click the grey arrow next to it.

5) You’ll be taken to the listing for that specific purchase and on that screen you’ll see a Report A Problem button. Click it.

6) Once the Report A Problem button is clicked a Report A Problem text link will appear next to the item in question. Click that link. After clicking this link you’ll be taken from the iTunes Store to a page that opens in your web browser.

7) In your browser you might be asked to enter your Apple ID and password for confirmation. If so, do it. If not, skip to step 8.

8) Once on the Report a Problem webpage for the item you want a refund for select a reason there is a problem with the item from the Choose Problem drop down menu. You can also enter additional information in the box provided. When you are done click the Submit button.

What Happens Next

After you’ve submitted the item for refund it usually will take 12-24 hours to get an emailed reply from Apple. During this time a representative from the company will look at the item, your comments about it, and your explanation as to why you want a refund.

I most instances they are not legally required to give you a refund, but if this is your first refund request or you have a valid reason for requesting a refund the very first email you’ll get from Apple is usually one saying they’ve credited your account.

Note that the date you purchased the item is very important in Apple choosing whether to give you a refund or not. If you purchased an app or movie last week that you want a refund for Apple probably wouldn’t have a problem doing that. But a refund for any purchase over 90 days old is extremely rare.

And if you have a legitimate reason for your refund and the company feels like the experience has caused you undue trouble they’ll sometimes even give you a little extra something with your refund. For example, when I was refunded for the movie that didn’t have the stated iTunes Extras the iTunes Store Support Specialist also included a gift credit that enabled me to download one free TV show or music video. Pretty nice, Apple.

What Happens After The Refund

If your refund is approved and your iTunes account is credited the item in question (movie, app, book, whatever) will be removed from your devices and account and you won’t be able to redownload it without paying for it again.


Michael Grothaus

13:12, 21 Aug 2014

A fast and straightforward to comply with information on the way to get a refund from Apple's iTunes retailer

User guides

Many individuals assume that when you purchase one thing from the iTunes Retailer--be it an app, film, or guide--there’s no strategy to get a refund. However that’s not precisely true. We’ve taken a take a look at Apple’s iTunes’ Retailer refund insurance policies and present you the best way to get your a refund for that crappy app.

“All Gross sales (Not Actually) Last”

Media, in contrast to different varieties of gadgets, have all the time had strict return insurance policies round them in the actual world. When you’ve opened a CD or DVD your possibilities have been gone of getting a refund for that merchandise. The reasoning was that the retail retailer had no method of figuring out should you had merely purchased it to tear the content material after which get refunded for the complete worth. When our media distribution went digital with the arrival of the iTunes music retailer--and later--the films, TV, books, and app shops--Apple adopted in bodily retailer’s footprints. Whereas it’s simpler to make sure that digital media purchased by means of the iTunes Retailer isn’t as straightforward to repeat as conventional media, the corporate has all the time had strict buy phrases in place. Matter of reality, the iTunes Retailer Phrases and Circumstances state that “all gross sales are last”.

The factor is, that’s not likely true. It’s one thing the corporate says, however in actuality they do have a refund coverage in place. Matter of reality, I used it just lately to get a refund on a film I bought after discovering the film didn't embrace the iTunes Extras its description stated it did. Right here’s how I did it.

How To Get An iTunes Retailer Refund

1) In iTunes in your Mac or PC go to the iTunes Retailer and on the house display click on “Account” beneath the QUICK LINKS part.

2) You’ll be prompted to enter your password for the Apple ID which you're in search of a refund.

three) On the Account Info web page that seems scroll to the place it says Buy Historical past and click on “See All”.

four) On the Buy Historical past display you’ll see each single iTunes Retailer buy you’ve ever made with that ID. Purchases are listed ten at a time and you need to use the date drop down menus to leap to a sure timeframe or click on the earlier and subsequent buttons to maneuver via ten extra purchases. Discover the merchandise you need to have refunded after which click on the gray arrow subsequent to it.

5) You’ll be taken to the itemizing for that particular buy and on that display you’ll see a Report A Drawback button. Click on it.

6) As soon as the Report A Drawback button is clicked a Report A Drawback textual content hyperlink will seem subsequent to the merchandise in query. Click on that hyperlink. After clicking this hyperlink you’ll be taken from the iTunes Retailer to a web page that opens in your net browser.

7) In your browser you is perhaps requested to enter your Apple ID and password for affirmation. In that case, do it. If not, skip to step eight.

eight) As soon as on the Report a Drawback webpage for the merchandise you need a refund for choose a purpose there's a drawback with the merchandise from the Select Drawback drop down menu. You may as well enter further info within the field offered. If you end up accomplished click on the Submit button.

What Occurs Subsequent

After you’ve submitted the merchandise for refund it often will take 12-24 hours to get an emailed reply from Apple. Throughout this time a consultant from the corporate will take a look at the merchandise, your feedback about it, and your rationalization as to why you need a refund.

I most situations they don't seem to be legally required to offer you a refund, but when that is your first refund request or you will have a legitimate purpose for requesting a refund the very first e-mail you’ll get from Apple is often one saying they’ve credited your account.

Word that the date you bought the merchandise is essential in Apple selecting whether or not to provide you a refund or not. When you bought an app or film final week that you really want a refund for Apple in all probability wouldn’t have an issue doing that. However a refund for any buy over ninety days previous is extraordinarily uncommon.

And when you have a respectable cause in your refund and the corporate feels just like the expertise has brought about you undue hassle they’ll typically even offer you slightly additional one thing together with your refund. For instance, once I was refunded for the film that didn’t have the said iTunes Extras the iTunes Retailer Help Specialist additionally included a present credit score that enabled me to obtain one free TV present or music video. Fairly good, Apple.

What Occurs After The Refund

In case your refund is accredited and your iTunes account is credited the merchandise in query (film, app, e-book, no matter) will probably be eliminated out of your units and account and also you gained’t be capable of redownload it with out paying for it once more.

Michael Grothaus thirteen:12, 21 Aug 2014
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