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Phones 4U FAQ: What You Need To Know

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Phones 4U FAQ: What You Need To Know

Phones 4U has gone into administration and shops are closing all over the UK. Here’s everything you need to know


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Phones 4U announced yesterday (September 14) that it had gone into administration. The news has seen 550 stores closed from today and 5,596 jobs put at risk. Phones 4U blamed the collapse on mobile network EE’s sudden decision not to renew its contract. Vodafone had made a similar move earlier this month.

“If mobile network operators decline to supply us, we do not have a business,” said Phones 4U boss David Kassler. Staff are being encouraged to turn up to work as normal for further details and will be continue to be paid until “further notice”. 

But what about Phones 4U’s current customer base? We’ve set up an easy FAQ for some of the main questions you may have. If you have a specific question or can’t find the answer you wanted below you can ring the Phones 4U dedicated customer services line on 0844 8712253.

How Will This Affect My Previously Purchased Mobile Phone Contract?

If you’re in a phone contract with Phones 4U, the company will continue to honour it. The company has said it will continue to provide mobile services to existing customers. 

What About When My Contract Expires?

When your contract expires, it will be up to you to decide what you want to do next. Phones 4U will not renew any existing contracts.

Will My Current Insurance Policy Remain Valid? 

Existing insurance policies will continue to be honoured. If you need to make a claim it will be possible to, there will still be staff available that will be able to help you make the claim over the phone.

What About My Existing Phones 4U Order?

If you’ve ordered a handset from Phones 4U that has been dispatched but it is yet to arrive, you will be able to use it as normal. If your phone is yet to be dispatched, the order will be cancelled and you’ll receive an automatic refund.

What If My Phone Is Currently Being Repaired By Phones 4U?

This is currently a little unclear, the best bet is to ring the customer services number on 0844 8712253 for further details.


James Peckham

11:34, 15 Sep 2014

Phones 4U has gone into administration and outlets are closing everywhere in the UK. Here’s every part you want to know

User guides

Phones 4U introduced yesterday (September 14) that it had gone into administration. The information has seen 550 shops closed from at present and H,596 jobs put in danger. Phones 4U blamed the collapse on cellular network EE’s sudden choice to not renew its contract. Vodafone had made an identical transfer earlier this month.

"If cellular community operators decline to provide us, we wouldn't have a enterprise," stated Phones 4U boss David Kassler. Staff are being inspired to show as much as work as regular for additional particulars and shall be proceed to be paid till “additional discover”. 

But what about Phones 4U’s present buyer base? We’ve arrange a simple FAQ for a few of the essential questions you might have. If you could have a selected query or can’t discover the reply you needed under you possibly can ring the Phones 4U devoted buyer providers line on 0844 8712253.

How Will This Affect My Previously Purchased Mobile Phone Contract?

If you’re in a telephone contract with Phones 4U, the corporate will proceed to honour it. The firm has stated it's going to proceed to offer cellular providers to present clients. 

What About When My Contract Expires?

When your contract expires, will probably be as much as you to determine what you need to do subsequent. Phones 4U won't renew any present contracts.

Will My Current Insurance Policy Remain Valid? 

Existing insurance coverage insurance policies will proceed to be honoured. If it's essential to make a declare it is going to be attainable to, there'll nonetheless be employees out there that shall be in a position that will help you make the declare over the telephone.

What About My Existing Phones 4U Order?

If you’ve ordered a handset from Phones 4U that has been dispatched however it's but to reach, it is possible for you to to make use of it as regular. If your telephone is but to be dispatched, the order can be cancelled and also you’ll obtain an automated refund.

What If My Phone Is Currently Being Repaired By Phones 4U?

This is presently slightly unclear, the most effective guess is to ring the client providers quantity on 0844 8712253 for additional particulars.

James Peckham eleven:34, 15 Sep 2014
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