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EE’s VAT Blunder On Roaming Charges Means £1 MILLION Pay Out

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EE’s VAT Blunder On Roaming Charges Means £1 MILLION Pay Out

EE will be paying some customers back for incorrect VAT charges on data while roaming


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EE has admitted incorrectly charging customers on its network with VAT on mobile data used aboard while roaming. As a result, the company is paying out around £1 million to those wrongly charged, with payments ranging from £2 and up to £80.

Anyone owed a refund by EE will be contacted by the network and the value will be paid back in credit to EE mobile accounts rather than in cash. It’s thought the hiccup will have affected users between October 2012 and October 2014 while using mobile data outside the EU. The figure of affected users represents around 0.5% of EE’s customer base, according to a report by ThisIsMoney.

Customers don’t have to do anything as EE will contact via text and credit accounts automatically. However, if you think you may have been incorrectly charged during the period but are no longer with EE, you can contact EE’s customer services department.

Commenting on the issue, EE has stated it occurred due to an error in its system configuration. It also assures that none of the cash arrived in EE’s coffers, instead landing directly with HMRC. The issue does not appear to have affected Orange customers, but have been encountered by EE and T-Mobile users.

“Due to a configuration error in our billing system, made following a system change, a small number of customers were wrongly charged VAT on the Data Roaming bundle outside of Europe,” spokesman David Nieberg said. “This was a mistake, and we are now refunding these charges and contacting affected customers to apologise for the error.”


Paul Briden

16:54, 20 Jan 2015

EE can be paying a few consumers again for flawed VAT fees on knowledge whilst roaming

News

EE has admitted incorrectly charging consumers on its network with VAT on cellular knowledge used aboard whilst roaming. As a outcome, the corporate is paying out round £1 million to these wrongly charged, with bills starting from £2 and as much as £80.

Anyone owed money back via EE shall be contacted through the community and the worth will probably be paid again in credit score to EE cellular bills quite than in money. It's idea the hiccup may have affected customers among October 2012 and October 2014 whilst the use of cellular knowledge out of doors the EU. The determine of affected customers represents round 0.5% of EE’s consumer base, consistent with a document through ThisIsMoney.

Customers don’t need to do anything else as EE will touch by the use of textual content and credit score bills mechanically. However, in case you assume you might have been incorrectly charged throughout the duration however are now not with EE, you'll be able to touch EE’s consumer products and services division.

Commenting at the factor, EE has said it passed off as a result of an mistakes in its gadget configuration. It additionally assures that not one of the money arrived in EE’s coffers, as an alternative touchdown immediately with HMRC. The factor does now not seem to have affected Orange consumers, however were encountered through EE and T-Mobile customers.

"Due to a configuration mistakes in our billing gadget, made following a device amendment, a small selection of consumers have been wrongly charged VAT at the Data Roaming package out of doors of Europe," spokesman David Nieberg stated. "This used to be a mistake, and we at the moment are refunding those fees and contacting affected consumers to apologise for the mistake."

Paul Briden 16:54, 20 Jan 2015
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