EE has admitted incorrectly charging consumers on its network with VAT on cellular knowledge used aboard whilst roaming. As a outcome, the corporate is paying out round £1 million to these wrongly charged, with bills starting from £2 and as much as £80.
Anyone owed money back via EE shall be contacted through the community and the worth will probably be paid again in credit score to EE cellular bills quite than in money. It's idea the hiccup may have affected customers among October 2012 and October 2014 whilst the use of cellular knowledge out of doors the EU. The determine of affected customers represents round 0.5% of EE’s consumer base, consistent with a document through ThisIsMoney.
Customers don’t need to do anything else as EE will touch by the use of textual content and credit score bills mechanically. However, in case you assume you might have been incorrectly charged throughout the duration however are now not with EE, you'll be able to touch EE’s consumer products and services division.
Commenting at the factor, EE has said it passed off as a result of an mistakes in its gadget configuration. It additionally assures that not one of the money arrived in EE’s coffers, as an alternative touchdown immediately with HMRC. The factor does now not seem to have affected Orange consumers, however were encountered through EE and T-Mobile customers.
"Due to a configuration mistakes in our billing gadget, made following a device amendment, a small selection of consumers have been wrongly charged VAT at the Data Roaming package out of doors of Europe," spokesman David Nieberg stated. "This used to be a mistake, and we at the moment are refunding those fees and contacting affected consumers to apologise for the mistake."