Chuq von Raspach, writing for his chuqui weblog:
Apple's all the time been a knowledge pushed corporate, however I feel they have got gotten overly reliant on knowledge to force industry selections. Spreadsheets can inform you the place the candy spots out there are and tips on how to hit them, however they try at discovering and bringing ahead strategic spaces that still want protection. That used to be, in reality, something that Steve excelled at. It method you wish to have other folks in management who perceive their consumer base and which bits are strategic and want to have product protection.
Apple's view of its customers does not fit its customers: I feel Apple's overlooked its customers. It obviously has a style of what their consumer base is, however there were more than one cases within the remaining 18 months the place the consumer response has obviously been a lot other than Apple anticipated it to be.
The brand new MacBook Execs and the Contact Bar are the newest instance: Apple obviously anticipated us to fall in love with this new little bit of generation and noticed it as a tentpole function. I feel down the street it is going to smartly be, however the response to the announcement used to be so much much less enthusiastic than they gave the impression to be expecting, and extra complaint of it being a bauble and now not a function.
Any other instance is 3-d Contact/Drive Contact, which Apple obviously noticed as this large usability development, or even now, customers appear to both now not find out about it or now not care, and its implementation is inconsistent throughout Apple's personal apps — it kind of feels like Apple continues to be making an attempt to determine how you can flip this into the usability software it idea it had when it first introduced it.
Some other instance will be the acclaim for the iPhone SE, which obviously stunned Apple. They misjudged what number of people sought after the smaller shape issue through a large margin, and that folks in point of fact have been occupied with it kind of feels to were one thing they utterly ignored.
Those are indicators to me that Apple does not perceive its customers in addition to Apple thinks it does, which is a large drawback. In reality, I would say it is the one giant drawback that ends up in the opposite ones we are griping about (now not supporting segments of customers, now not getting call for proper, misjudging how customers can be in options).
I do not in most cases like to tug that a lot of a quote, however Chuq's piece is lengthy and considerate sufficient that there is nonetheless masses left to learn. And also you will have to.
Ultimate week I posted my annual problems facing Apple piece. Some have been equivalent, some other. I incorporated delivery, the horn impact, the will for higher carrier revel in, and positioning for what is subsequent. I defined the "what" however I overlooked to give an explanation for the "why".
Chuq, who used to paintings at Apple, Palm, and different Silicon Valley staples, went immediately for the "why".
Solving it, in fact, is non-trivial. Will have to Apple return to doing much less however doing it higher? That is not real looking at this level. Will have to Apple work out the way to scale the similar center of attention and a spotlight from one industry to 3, to 9, to many? That'd be terrific, however how do they do this and stay Apple?
Perhaps the corporate will have to merely set higher expectancies for themselves and for his or her consumers? Presently, all too incessantly, we now have Schrödinger's merchandise — now not lifeless but under no circumstances alive — and that hurts everybody.