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Consumer Reports hoists Apple to top spot for tech support amongst PC makers

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Consumer Reports hoists Apple to top spot for tech support amongst PC makers

Once once more, Apple has controlled to care for the best rating for general pride while it comes to pc technical support, Consumer Reports, the influential G.O. mag revealed per month via Consumers Union because 1936, has found in its July 2015 factor.

The survey tallied the result of approximately 3,200 individuals, and inside of the ones effects Mac customers had a powerful choice of sure issues to say approximately Apple, together with that “Apple’s telephone and on-line support sparkling critiques, and 4 out of 5 stated tech support used to be in a position to get to the bottom of their drawback.” Compare that to the opposite PC producers, the place the effects confirmed an opportunity of “approximately 50-50″ that any other corporate’s tech support might get anything else treated:
“The lend a hand desks at Windows PC firms steadily didn’t are living up to that identify. For 4 of the six PC manufacturers within the survey, tech support solved best part of the issues shoppers introduced to them. Even the most productive of them—Lenovo and Dell—got here thru simply 61 % of the time.“
The something to notice is that Apple’s loose tech support, each on-line and over the telephone, stretches to most effective 90 days, whilst the opposite firms in the market generally be offering 12 months’s loose support. Even with that distinction, Apple has been top the price in shopper sure studies when you consider that 2007.

For somebody that has had a Mac, or any Apple product for that topic, those are most certainly the similar reactions lots of them might have, too. Have you ever had a nasty revel in with Apple support? 

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