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Apple’s holiday return policy: What you need to know

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Apple’s holiday return policy: What you need to know

Sometimes a gift just doesn’t land as well as you want it to.

Sometimes, you accidentally get a blue iPhone case instead of a red one, or a bag for an 11-inch MacBook Air instead of a 13-inch MacBook Pro, or an iPad Air 2 instead of an iPad Pro. Whatever the case, it’s a simple matter to return or exchange the wrong gifts and make sure you end up with the right ones.

First, the rules

Normally, the Apple Store — online and retail — offers a 14-day return policy on any item sold. For the holidays, the company has expanded this window: If an item was purchased between November 10 and December 25, 2016 you have until January 8, 2017 to return or exchange it.

There’s no fee to return a hardware gift, even if it’s been opened, but Apple does ask that you include all cords, adapters, manuals, and the like in the original packaging.

There are a few things you can’t return, including opened software, electronic software downloads from the App Store, Apple Store gift cards, Apple De…

Now and again a present simply does not land in addition to you need it to.

On occasion, you by accident get a blue iPhone case as an alternative of a pink one, or a bag for an 11-inch MacBook Air as an alternative of a 13-inch MacBook Professional, or an iPad Air 2 as an alternative of an iPad Professional. Regardless of the case, it is a easy topic to return or change the flawed presents and ensure you finally end up with the proper ones.

First, the principles

Generally, the Apple Retailer — on-line and retail — gives a 14-day return coverage on any merchandise bought. For the vacations, the corporate has expanded this window: If an merchandise used to be bought between November 10 and December 25, 2016 you have till January 8, 2017 to return or trade it.

There is not any price to return a hardware present, although it is been opened, however Apple does ask that you come with all cords, adapters, manuals, and the like within the unique packaging.

There are some things you can not return, together with opened tool, digital device downloads from the App Retailer, Apple Retailer present playing cards, Apple Developer merchandise, and print merchandise (playing cards, calendars, and books made with iPhoto).

If you bought an iPhone for a circle of relatives member and wish to return it, do word that returning the tool would possibly not reset your service carrier contract; you will have to name your service if you need to cancel the road or reset your improve eligibility.

How to return or change your present on the Apple Retailer

To return or change an Apple Retailer present, simply deliver it to any Apple Retailer and chat with an Apple Specialist. If you're returning the present, now not the recipient, you can get the stability refunded without delay to your card. In case your circle of relatives member or pal is returning the present, they may be able to both get an Apple Retailer present card for the volume of the object or trade it for some other product inside the retailer.

How to return or trade your present by the use of the Apple.com retailer

If you or your recipient are living too some distance clear of an Apple retail retailer, they may be able to return the thing by means of Apple.com. This is how to achieve this:

  1. Seek advice from Apple's website.
  2. Click on or faucet at the Bag icon within the higher proper nook of the display.
  3. Choose Account.
  4. Click on on Return Pieces.
  5. Make a selection Present Return.

You'll be able to need to input both the product's serial quantity or the order quantity and UPC, adopted by way of your touch information. Apple will then ship you information on how to return your merchandise; as soon as the corporate receives your return, they will e-mail you money back within the type of an Apple Present Card.

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