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Apple confirms reports of potential bug in iTunes; safeguard patch expected next week

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Apple confirms reports of potential bug in iTunes; safeguard patch expected next week

Serenity Caldwell has been writing and speaking about and tinkering with Apple merchandise since she used to be sufficiently old to double-click. Managing editor of iMore, she hosts a host of in style podcasts and speaks incessantly at meetings. In previous lives she labored at Macworld and Apple Retail.

iTunes would possibly play a task in reports that Apple Track used to be changing consumer libraries with DRM-encumbered information.

Apple on Friday showed to iMore that a very small quantity of customers have reported seeing problems with iTunes taking away their locally-stored track library. The corporate has but in an effort to reproduce the mistake, however plans to unlock an update to iTunes next week in hopes of solving this factor and decreasing buyer confusion. A spokesperson for Apple advised iMore:

In a particularly small quantity of instances customers have reported that track information stored on their pc have been got rid of with out their permission. We are taking those reports critically as we know the way necessary track is to our consumers and our groups are interested in figuring out the purpose. We've got now not been in a position to breed this factor, then again, we are freeing an update to iTunes early next week which incorporates further safeguards. If a consumer reviews this factor they will have to touch AppleCare.

This affirmation comes after a involved dressmaker blogged that Apple Music was deliberately deleting music files and changing them with DRM-encumbered copies, and our follow-up a few potential bug in iTunes that can were accountable.

I'm going to word that as a result of Apple has but to reproduce the problem, we nonetheless have no idea needless to say what brought about this mass deletion — whether or not it is a bug with iTunes or somewhere else. Regardless, this isn't planned conduct at the phase of Apple Song or the corporate, and I am satisfied to peer the corporate achieving out to affected customers; I am additionally hopeful that the approaching iTunes update will even cope with unintentional track deletion from a number one track library via converting the wording at the obtain removing conversation field, or any other equivalent step. iTunes and Apple Song are a long way from absolute best, and any steps the corporate takes to support the device and repair are welcome ones.


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