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PSA: Bug Won’t Let Some Customers Redeem T-Mobile Galaxy Note 7 Freebies, Fix in the Works

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PSA: Bug Won’t Let Some Customers Redeem T-Mobile Galaxy Note 7 Freebies, Fix in the Works

This can be a PSA for someone who pre-ordered the Galaxy Note 7 thru T-Mobile the night time it went live to tell the tale August 2 (9PM Pacific) and August 3 (12AM Japanese). In case you have tried to claim your free promotional goodies from Samsung, beware, they're experiencing a technical factor that may mechanically deny your declare.

Take my tale, as an example. I used to be in New York (Japanese time, clearly) for the Galaxy Note 7 release tournament, then stuck a flight again to Portland, OR later that night time. All the way through my flight, the clock struck 12AM (Japanese) on August 3, granting us get right of entry to to pre-order the software thru T-Mobile. Then again, when the acquire used to be whole and we won our receipt, the date said August 2 at 9:07PM. Considering this may be no giant deal, we went about our lives.

The day before today, once I won the software, I tried to say my loose promotional goodie from Samsung. Oddly sufficient, on Samsung’s promotions site, there was no option for August 2 when settling on which date I made my acquire. I thought it used to be a malicious program and decided on August 3, since technically I used to be mid-flight and nonetheless on Japanese time once I made the acquire. That is the place issues get messy. 

In line with the Samsung’s personal Phrases and Prerequisites, the promotion is most effective legitimate if the software is bought between August 3 and August 28, 2016. Since my receipt obviously states that I bought on August 2, that’s dangerous information for me. Now, I've to think that is only a mixup, as T-Mobile’s web site allowed me to pre-order the software. I’m an early adopter and will have to now not be punished (now not given my loose chocolates) for being one in every of the first other folks to reserve the phone.

After filing all of my bureaucracy (IMEI, MAC cope with, PDF of T-Mobile receipt), I won an e mail from Samsung this morning, pointing out I used to be ineligible for the promotion as a result of I didn't acquire the tool “inside of the store acquire duration.” C’mon, Samsung, you and I each know this is bullshit.

When I won that e-mail, I in an instant reached out to Samsung’s promotions staff by the use of its 1-800 phone quantity indexed on the website online. I spoke to a consultant who said many of us had already referred to as about this factor, and they're coordinating with T-Mobile to get to the bottom of it. Thank goodness. Given we run an Android information site, we have now won an e mail already, informing us there's a “contingent” of customers on XDA who're complaining about the similar factor. The excellent news is, Samsung and T-Mobile are running on it! I used to be advised to regulate my e mail as the firms paintings to get to the bottom of the drawback. Even with that being stated, although, Samsung may just now not give me a time frame for when the time/date factor will probably be cleared up. Then again, I take convenience in understanding that they're running on it.

To everybody who received an email like this from Samsung enhance workforce, please don’t freak out. Your loose candies will come!

PSA: Bug Won’t Let Some Customers Redeem T-Mobile Galaxy Note 7 Freebies, Fix in the Works is a submit from: Droid Life


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