The day before today afternoon, this reddit thread picked up a entire bunch of steam after the unique poster shared his tale on how he believes Motorola’s customer support has grow to be a crisis inside of fresh months. He hyperlinks to discussion board threads and buyer grievance websites to display that he is now not on my own and even will get a bunch of redditors to weigh in with same tales.
The fundamentals of the entire fiasco are that Motorola, relying at the software, isn’t in a position to factor guaranty replacements and are leaving other folks with out telephones and watches for months at a time. That’s now not a just right glance. It’s 2016 and maximum folks can’t move hours with out our telephones let on my own days or perhaps weeks or months.
Now, we incessantly hesitate about reporting on a lot of these tales, as a result of buyer grievance forums are simply that – buyer grievance forums. When individuals are glad with merchandise, they aren’t going to spend time on grievance forums telling the arena how nice firms are. When they have got a grievance, you recognize they're going to be there inside of mins to categorical their frustration. Those puts virtually all the time display firms in a dangerous gentle. With that stated, one thing feels other about this example.
I’ve spent a just right deal of time (greater than any human will have to) this morning taking a look thru grievance forums and Motorola’s personal boards making an attempt to search for patterns or see if there is a critical factor right here. I’ll simply say this – it doesn’t take lengthy to see that Motorola consumers are flooding to more than one spaces of the web to voice their frustrations over guaranty returns and replacements.
Now, so you realize, I additionally took a take a look at Samsung, LG, and HTC forums to see if they're stuffed with similar-styled lawsuits. They aren’t. The grievance forums from the ones firms are far and wide with problems, however they frequently maintain lower-end telephones or 2-year previous telephones that folks at the moment are having problems with. That’s now not to say that the ones aren’t legitimate court cases, however in case you spend 2 mins taking a look at Motorola-related court cases, you spot virtually not anything however problems with their new merchandise, specifically the Moto X Natural Version and the loss of replacements.
Our inbox has additionally noticed a couple of emails from our readers who've handled problems getting replacements, like this one from Ryan J.:
I've had absolutely the worst customer support revel in and have chronicled maximum of it. Simply were given off the telephone with their “Restore Escalation Staff” and they actually have NO units to switch out for my trade supposedly.
Others within the reddit thread are sharing same tales, the place they have got spent hours at the telephone with Motorola, most effective to be informed that they just shouldn't have telephones to be had presently, however that they hope to inside of a few days. The ones days stay changing into weeks and then into months.
Here is someone whose alternative took greater than 70 days. Here is another that has been happening for a month or extra. This one referred to as it “purgatory” and stated that no less than two replacements have been damaged telephones once they arrived.
I don’t know Motorola’s state of affairs, clearly, however now not having telephones to be had for alternative of their guaranty program is now not precisely appropriate. Sending out damaged telephones as replacements is even worse.
When you've got a Motorola enhance tale, we would really like to listen it – each just right and dangerous. Understand that this isn’t a publish created to assault Motorola. However we do assume we've got some of the most powerful and loyalist Motorola communities on the earth right here and most certainly have a selection of readers who may just shed some gentle in this probably unlucky state of affairs.
Let’s listen it.