Final week, we highlighted an uncongenial state of affairs involving warranty exchanges of Motorola products and the way folks have been being left with out telephones and watches for months once they have been advised first of all it will be simply days. We requested on the time that you simply percentage your Motorola guaranty tales, in phase as a result of we needed you to have an outlet to voice your frustrations (should you had any), but in addition as a result of this website online, relying on the subject, does have some affect every now and then. What I’m pronouncing is that via having loads of you percentage horror tales in this public area, we would possibly get Motorola to get up and on the very least, recognize that they have got some critical problems on their palms that want to be addressed.
These days, Motorola reached out with a remark confirming that their US restore middle is experiencing delays. Motorola even admitted that this entire mess is less than their requirements and “deeply make an apology” for the inconvenience. They don’t lately have an in a single day answer in position to mend all of your problems, however they did say that they're running to “determine and enforce” some.
Right here is the entire observation.
We’re experiencing delays at our US restore middle that is influencing restore occasions for some consumers. We know the way essential it is so that you can get your telephone again as temporarily as imaginable so we’re running onerous to spot and enforce answers. We're devoted to the best quality carrier and this is less than our same old of excellence. We deeply say sorry for any inconvenience this example has brought about.
In case you are lately having a subject matter with guaranty achievement, please touch us at 888-355-8422. We're to be had Monday thru Friday from 6:00 AM to 6:00 PM, or on Saturday and Sunday from 8:00 AM to 5:00 PM Central Time.
Right here’s to hoping they may be able to tidy this up in a rush. The post-purchase carrier settlement with consumers is steadily an important as a result of now not each and every product you or I purchase is going to be best possible for the time you personal it. When the ones occasions come the place we'd like servicing or upkeep, we need to know that the corporate who bought us the product may also be counted on.