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From “Hi” to Fi to “Goodbye” to invites: 7 things we’ve learned about Project Fi

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From “Hi” to Fi to “Goodbye” to invites: 7 things we’ve learned about Project Fi

Roughly 10 months ago we introduced Project Fi – a program to explore new ideas in wireless connectivity. Similar to our Nexus hardware program, Project Fi works in partnership with leading carriers and hardware makers to push the boundaries of what’s possible. By designing across hardware, software, and connectivity, we’re able to explore new ways for people to connect and communicate.

With Project Fi, we deliver fast wireless service with the flexibility to use it where you want (even internationally) and a monthly bill that’s simple and easy to understand. Over the past 10 months, we’ve learned a lot about how people use Project Fi and wanted to share a few of these insights with you!

1) Project Fi customers love to travel

With Project Fi, being away from home doesn’t mean that you have to be away from your cellular data. Since launch, more than 15% of our customers have used Project Fi abroad. From Mexico to Montenegro, customers have visited 110 of our 120+ supported countries all while paying the same rate for data that they would in the U.S.

2) There’s lots of high quality public Wi-Fi

We believe that using Wi-Fi should be seamless which is why we created Wi-Fi Assistant – a tool that automatically connects to high-quality hotspots and helps secure your connection. Over 50% of Project Fi customers are connecting to public hotspots using Wi-Fi Assistant on a weekly basis.

3) People like data on their data

When it comes to data, people like to be in the know – especially when they get a refund for what they don’t use. So, we built tools into our app to help customers understand and track their usage throughout the month. Roughly 90% of people who visit the Project Fi app are coming to check out how much data they’ve used. How much data are they using? An average of 1.6 GB data per month.

4) Connectivity isn’t just for phones 


We launched data-only SIMs in December to help Project Fi subscribers connect to data from devices other than their phones with no additional fees or restrictions. Since then, we’ve seen SIMs used everywhere from tablets to cars. While we’re just starting to experiment here, one thing is already clear: people want access to data on more devices.

5) Project Fi customers like getting support from a real person

We never want something to go wrong, but when it does, it should be easy to get in touch to fix the problem quickly. While Project Fi has 24/7 customer support through phone, chat, and email, we’ve found that phone calls are still the most popular way that customers like to get in touch with us. When Project Fi customers call in, they are speaking to a real live person in 20 seconds or less 95% of the time.

6) Project Fi customers are creative

Three creations from our Fi customers

To spread some holiday cheer last December, we sent out building blocks to Project Fi customers to help them organize their phones and cables. As you can see from the photos above, customers built creations ranging from the useful to the extravagant.

7) We all want to skip the line

We launched Project Fi as an invitation-only Early Access program to make sure we could deliver the best quality of service to our first customers. Today, we’re excited to be exiting our invitation-only mode and opening up Project Fi so that people across the U.S. can now sign up for service without having to wait in-line for an invite.

We’d like to say ‘thank you’ to all our Project Fi customers for providing insights and feedback over the past 10 months. While Project Fi is still in its early stages, we’re excited to welcome our next wave of customers and look forward to growing and improving together.

P.S. To help make saying “Hi” to Project Fi a little easier, we’ll be offering the Nexus 5X starting at $199 for the next month when you buy and activate through Project Fi.

Posted by Simon Arscott, Product Manager, Project Fi

Roughly 10 months in the past we introduced Project Fi - a software to discover new concepts in wireless connectivity. Similar to our Nexus hardware software, Project Fi works in partnership with prime vendors and hardware makers to push the limits of what is imaginable. By designing throughout hardware, device, and connectivity, we’re in a position to discover new tactics for folks to attach and keep up a correspondence.

With Project Fi, we ship rapid wireless carrier with the versatility to use it the place you wish to have (even across the world) and a per thirty days invoice that’s easy and simple to be mindful. Over the previous 10 months, we’ve learned so much about how folks use Project Fi and sought after to percentage a couple of of those insights with you!

1) Project Fi consumers love to trip



With Project Fi, being clear of house doesn’t imply that you've got to be away out of your mobile knowledge. Since release, greater than 15% of our consumers have used Project Fi in a foreign country. From Mexico to Montenegro, consumers have visited 110 of our 120+ supported countries all whilst paying the similar fee for knowledge that they might within the G.O.

2) There’s a number of prime quality public Wi-Fi



We consider that the use of Wi-Fi will have to be seamless that is why we created Wi-Fi Assistant - a device that routinely connects to top quality hotspots and is helping safe your connection. Over 50% of Project Fi consumers are connecting to public hotspots the use of Wi-Fi Assistant on a weekly foundation.

3) People like knowledge on their knowledge



When it comes to knowledge, other folks like to be within the realize - particularly once they get money back for what they don’t use. So, we constructed equipment into our app to lend a hand consumers keep in mind and monitor their utilization right through the month. Roughly 90% of people that discuss with the Project Fi app are coming to take a look at how so much knowledge they’ve used. How so much knowledge are they the use of? An moderate of 1.6 GB knowledge per thirty days.

4) Connectivity isn’t only for telephones 

We introduced knowledge-best SIMs in December to lend a hand Project Fi subscribers attach to knowledge from units instead of their telephones without a further charges or regulations. Since then, we’ve noticed SIMs used all over from drugs to automobiles. While we’re simply beginning to test right here, something is already transparent: other folks need get right of entry to to knowledge on extra units.

5) Project Fi consumers like getting strengthen from an actual individual


We by no means need one thing to move mistaken, but if it does, it will have to be simple to get in contact to repair the issue temporarily. While Project Fi has 24/7 consumer make stronger thru telephone, chat, and e-mail, we’ve discovered that telephone calls are nonetheless the most well liked method that consumers like to get in contact with us. When Project Fi consumers name in, they're talking to an actual are living individual in 20 seconds or much less 95% of the time.

6) Project Fi consumers are inventive

Three creations from our Fi consumers

To unfold a few vacation cheer remaining December, we despatched out construction blocks to Project Fi consumers to lend a hand them arrange their telephones and cables. As you'll be able to see from the pictures above, consumers constructed creations starting from the helpful to the extravagant.

7) We all need to skip the road

We introduced Project Fi as a call for participation-most effective Early Access software to ensure shall we ship the most productive high quality of carrier to our first consumers. Today, we’re excited to be exiting our invitation-best mode and beginning up Project Fi in order that other folks around the G.I. can now join carrier with no need to wait in-line for an invitation.

We’d like to say ‘thanks’ to all our Project Fi consumers for offering insights and comments over the last 10 months. While Project Fi continues to be in its early ranges, we’re excited to welcome our subsequent wave of consumers and glance ahead to rising and making improvements to in combination.

G.O. To help in making pronouncing “Hi” to Project Fi a bit more uncomplicated, we’ll offer the Nexus 5X beginning at $199 for the following month while you purchase and turn on thru Project Fi.

Posted by way of Simon Arscott, Product Manager, Project Fi
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